We’re excited to share the impressive results of our Customer Satisfaction Surveys. We achieved a remarkable score of 9.2 out of 10 and a phenomenal 100% completion rate for all surveys sent out. This accomplishment reinforces our commitment to excellence and customer satisfaction with our Canadian partners.
Unpacking our Key Achievements:
Our impressive Customer Satisfaction Score of 9.2 reflects a combination of positive experiences our customers enjoyed throughout the year. This success is attributed to:
- Our People and Onsite Leadership: Our daily commitment and hands-on leadership culture fosters dedication and engagement and lower absenteeism. We continuously engage with our team members for feedback and upskill them to assist with their own best version journey.
- Transparent Communication: Proactive and transparent communication at every stage means understanding what both our customers and our team’s needs are to provide the best outcome for everyone involved. This is a key foundation of our customer experience at Young Guns.
- Customer-Centric Approach: Tailoring services to meet individual partners’ needs strengthened relationships and contributed to overall satisfaction. We work with our partners to ensure we tailor our approach whilst resolving any challenges together.
- Investment in Innovation: By continuously refining our systems, processes and technology, we have stayed ahead of the curve, ensuring our solutions are relevant and often industry-leading.
Moving forward we will continue to not just provide a better service but to continue to create an unparalleled experience.